LONE WORKING POLICY

Fixiz Ltd — Company No: 14561967

Policy Start Date: 12 December 2025  |  Review Date: 12 December 2026

1. Statement of Intent

Fixiz Ltd recognises that lone working presents specific risks that require appropriate management. We are committed to ensuring the health, safety, and welfare of all employees, subcontractors, and operatives who work alone as part of their duties.

This policy applies to all Fixiz Ltd personnel who work alone, whether in customers’ properties, on external sites, or in any other location away from colleagues and direct supervision.

2. Definition of Lone Working

Lone working occurs when an individual works without direct supervision or close proximity to colleagues. This includes:

• Working alone in a customer’s home or property
• Working on a site alone before or after others have left
• Travelling alone in a company or personal vehicle for work purposes
• Working alone in the office outside normal working hours

3. Risk Assessment

Before any lone working takes place, a suitable and sufficient risk assessment must be completed that considers:

• The nature of the task and associated hazards
• The individual’s competence, training, and experience
• The location and environment
• The potential for emergency situations (medical, accident, violence)
• Communication options available at the location

High-risk tasks must not be carried out alone. Examples include work at height without appropriate equipment, live electrical work, and confined space entry.

4. Communication and Check-In Procedures

All lone workers must:

• Inform their line manager or designated contact of their location and expected duration of work before beginning
• Carry a fully charged mobile phone at all times
• Check in with their manager or designated contact at agreed intervals
• Report their return or completion of work promptly

Managers must establish a check-in schedule appropriate to the risk level of the task and location.

5. Emergency Procedures

If a lone worker fails to check in at the agreed time, the following escalation procedure applies:

• Attempt to contact the lone worker by phone
• If no response within 15 minutes, contact the last known location
• If still no contact, inform emergency services if there is genuine concern for safety

All lone workers must be aware of emergency procedures, including the location of the nearest emergency services and first aid provisions.

6. Responsibilities

6.1 Management

• Identify all lone working activities within operations
• Ensure risk assessments are completed for all lone working tasks
• Establish and maintain communication procedures
• Provide appropriate training to lone workers
• Respond promptly when a lone worker fails to check in

6.2 Lone Workers

• Comply with all lone working procedures and check-in requirements
• Not undertake tasks that have been assessed as too high-risk for lone working
• Report any concerns about their safety immediately
• Ensure their phone is charged and accessible at all times when lone working

7. Training

All employees required to lone work will receive appropriate training, which will include:

• Awareness of this policy and its procedures
• Hazard identification and risk assessment for lone working
• Personal safety and conflict avoidance
• Emergency first aid basics
• Use of communication devices and check-in procedures

8. Signature

This Lone Working Policy is approved and endorsed by senior management.

9. Review

This policy will be reviewed annually or following any lone working incident, near-miss, or change in legislation.

Next Review Date: 12 December 2026